If you encounter a problem with your hearing aid, the solution is often simple and might be one that you can solve on your own. First, you want to start off by checking if your hearing aids are turning on. If you have a rechargeable hearing aid, ensure that the charger is plugged in and the LED lights are green. If you have battery hearing aids, make sure that the battery is placed inside correctly with the flat side facing up and the battery door fully closed. Also try turning up the loudness using the app or manually on the hearing aid to see if you can hear the change in volume.
If the hearing aid is still not working, check to see if any of the sound outlets are blocked with earwax. A common problem why hearing aids might not work could be due plugged wax guards. After some time, these wax guards can build up earwax and block the sound output. To avoid this, make sure to change the wax guards once per month on average, but this can also vary and depend on how much wax each person produces. Make use of your cleaning tools as well and remove any dust or debris off the microphones, as they could also be causing a change in sound quality. For behind-the-ear (BTE) hearing aids, check to see if the tubing is blocked with any wax or moisture. Over time, the tubing may also become hard and cracked, so make sure to examine it regularly, as it might need to be replaced (usually every 6 months). The BTE earmolds should also be cleaned regularly using the brush and cloth provided to clean the vents and sound outputs. If the earmold needs further cleaning, do not remove the earmold from the tubing yourself as it is best to contact your hearing care professional for assistance. For receiver-in-canal (RIC) hearing aid, you also want to consider whether the receiver wire is damaged. If you have a cut or bent receiver under warranty, it can usually be replaced without any extra charge. To prevent your receivers from being damaged, try to remove the hearing aid from your ear using the dome or earmold without pulling on the receiver.
To book an appointment to have your hearing aid fixed, please see Hearing aid maintenance repairs service.